Free Shipping on orders over $400*
Typically most products are in-stock, with items shipped within 1 business day. We ship worldwide.
Domestic U.S.: Shipping is normally via Fedex Home Delivery within the lower 48 states, and via USPS to Hawaii, Alaska, Puerto Rico, protectorates and APO/FPO addresses. To ascertain shipping costs, simply place items in the shopping cart and then select the Estimate Shipping button. Enter shipping details and you will see a list of shipping options and prices. You can add/subtract items and recalculate.
Limited time offer, free shipping on all orders over $398 in the lower 48 states.
View our Free Shipping chart below. Please note that the indicated times below are not guaranteed by the carrier.
International: We have many International customers, and ship via the United States Postal System (USPS), United Parcel Service (UPS) or Fedex. For more info on shipping times and costs, currency, customs, etc, see our section on International Orders.
Easy Returns: Our return policy is designed to give customers peace of mind, and we guarantee the quality of the products we sell. If you are not 100% satisfied with your purchase from Airkayaks, you can take advantage of our “Easy Return Policy” and return your item(s) for a refund within 60 days of purchase as long as it’s unused, undamaged, and in the original manufacturer's packaging, which include any hang tags to receive a refund. This means the item(s) must be returned in the state you received it. All returns are subject to evaluation by the Returns Department.
Refunds:All refunds will be credited back to the original form of payment or store credit. Once the return has been received by our Returns Department, we will process your refund within 72 hours. This will show on your next statement, and depending on your bank; it may take a full billing cycle for it to post to your account.
New, unopened, unused item(s) will be issued a full refund of the item(s) to the original form of payment. Outbound shipping fees are non-refundable. This includes the actual shipping costs if the Free Shipping Option is selected.Used and undamaged item(s) or any return outside of our return policy will be issued a store credit.
Return By Mail:Please carefully pack your item(s) securely to ensure there is no damage to the returned product during transit. Customers are responsible for any costs associated with the item(s) being returned damaged during transit.
Please email email@example.com for authorization to return your order and mail it back to:
Airkayaks Company Returns1305 Ranchers Legacy Trail #200
Fort Worth, TX 76126
If you do not have your original packing slip, please contact firstname.lastname@example.org.
Return shipping costs are the responsibility of the customer.
Returns are handled within 7-10 business days from the date our warehouse receives your return; however, during peak periods, it can take up to 2 weeks. Refunds will be completed within 72 hours of your return being processed.
Return Exclusions:Please note, we reserve the right to include a processing fee in some instances, which would be deducted from your refund.
A 10% fee will be deducted from the refund for item(s) that require cleaning.Undeliverable or refused orders will be refunded to the original form of payment; however, a 10% processing fee will be deducted from the refund amount.
Exchanges:Airkayaks will waive our processing fee on customers wishing to exchange product. We simply ask that you would pay the shipping costs.
Warranty:All of the products we carry are from the top name brands in the industry and come with a full manufacturer warranty covering product defects. If you're experiencing issues with your item(s), please email email@example.com with as much details as possible. Please include the order number, description of the issue, and photos of the item(s), including the defective area. We aim to respond within 24 hours to every contact and warranty times vary per manufacturer.
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