Free Shipping on orders over $400*
Typically most products are in-stock, with items shipped within 1 business day. We ship worldwide. Please note that orders placed after 1PM Central Time we cannot guarantee they will ship on the same day.
Domestic U.S.: Shipping is normally via Fedex Home Delivery within the lower 48 states, and via USPS to Hawaii, Alaska, Puerto Rico, protectorates and APO/FPO addresses. To ascertain shipping costs, simply place items in the shopping cart and then select the Estimate Shipping button. Enter shipping details and you will see a list of shipping options and prices. You can add/subtract items and recalculate.
Free shipping on all orders over $600 in the lower 48 states.
View our Free Shipping chart below. Please note that the indicated times below are not guaranteed by the carrier. You will also see an estimated dispatch date and estimated delivery date at checkout while selecting your shipping option.
International: We have many International customers, and ship via the United States Postal System (USPS), United Parcel Service (UPS) or Fedex. For more info on shipping times and costs, currency, customs, etc, see our section on International Orders.
We have many international customers, ship worldwide daily, and are happy to answer any questions or put together individualized systems. We accept Mastercard, Visa, American Express, Discover, PayPal and bank wire transfers. If you wish to make a wire transfer, please contact us and we will give you the bank specifics.Feel free to place the order online, give us a call at 216-236-3914 or email us at info@AirKayaks.com.
International Shipping Costs.UPS: Costs via UPS are based on cumulative dimensional package weights, in one shipment to one location. So, if you are purchasing more than one kayak, the “price per kayak” shipping cost decreases.
USPS: Costs via USPS are based on individual package weights - they are not cumulative.
To calculate shipping costs: Total shipping costs can be viewed in the checkout window before authorizing credit card purchases. To obtain international shipping costs, simply select the kayak, kayak system or paddling gear you are interested in and "place" the items in the cart. On the Cart page there is a + Add Info link in grey text above Order Total. It will then allow you to enter in your shipping information, and it will tell you the various shipping methods and costs. You can add and subtract items and it will recalculate. Please note this does not cover any 3rd party fees (not charged by Airkayaks) including but not limited to local taxes / duties / import fees.
Problems? Feel free to email us at info@AirKayaks.com, or call us at 216-236-3914.
International Exchange Rates:Each product page has an international currency dropdown box for a number of country exchange rates. Simply select your country and the prices will be recalculated. If your country is not listed, for exchange rates, you can also visit www.xe.com
International Shipping Methods and Times:We ship via the following couriers.Fedex International Ground - 6-10 days
United States Postal Service Insured (USPS)- USPS Priority 6-12 business days.- USPS Express 3-5 business days.United Parcel Service (UPS). UPS offers the most reliable service and tracking.- UPS Expedited 3-5 business days, (Canada is 2-3 days)- UPS Saver 2-3 business days.Canadian customers: While UPS charges a brokerage fee for ground services, the brokerage fee is included in the shipping costs for Expedited and Saver Services.Please note, these are estimated times. Shipments can be sometimes held up in customs.Tracking numbers:Once shipped, a tracking number will be forwarded to the email address you provide. USPS packages can be tracked at http://www.usps.com, while UPS packages can be tracked at http://www.ups.com.International Buyers – Please Note:Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.Please check with your country's customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
We are always happy to answer questions, give us a call at 216-236-3914 or email us at info@AirKayaks.com.
Easy Returns: 90 Day Policy Our return policy is designed to give customers peace of mind, and we guarantee the quality of the products we sell. If you are not 100% satisfied with your purchase from Airkayaks, you can take advantage of our “Easy Return Policy” and return your item(s) for a refund within 90 days of purchase as long as it’s new, undamaged, and in the original manufacturer's packaging. This means the item(s) must be returned in the state you received it. All returns are subject to evaluation by the Returns Department. Contact us below and we will create a return label for you.
Refunds:All refunds will be credited back to the original form of payment or store credit. Once the return has been received by our Returns Department, we will process your refund within 72 hours. This will show on your next statement, and depending on your bank; it may take a full billing cycle for it to post to your account.
New item(s) will be issued a full refund of the item(s) to the original form of payment. Outbound shipping fees are non-refundable.
Used and undamaged item(s) or any return outside of our return policy will be issued a store credit.
Return By Mail:Please carefully pack your item(s) securely to ensure there is no damage to the returned product during transit. Customers are responsible for any costs associated with the item(s) being returned damaged during transit.
For Airkayaks.com to provide a shipping label: We are able to deduct this cost from your return amount, or you may chose to ship the return via your choice carrier.
Please email email@example.com for authorization to return your order and mail it back to:
Airkayaks Company Returns115 West Bartges St Suite 401
Akron, Ohio 44311
If you do not have your original packing slip, please contact firstname.lastname@example.org.
Return shipping costs are the responsibility of the customer.
Returns are handled within 7-10 business days from the date our warehouse receives your return; however, during peak periods, it can take up to 2 weeks. Refunds will be completed within 72 hours of your return being processed.
Return Exclusions:Please note, we reserve the right to include a processing fee in some instances, which would be deducted from your refund.
A 10% fee will be deducted from the refund for item(s) that require cleaning.Undeliverable or refused orders will be refunded to the original form of payment; however, a 10% processing fee will be deducted from the refund amount.
Exchanges:Airkayaks will waive our processing fee on customers wishing to exchange product. We simply ask that you would pay the shipping costs.
Warranty:All of the products we carry are from the top name brands in the industry and come with a full manufacturer warranty covering product defects. If you're experiencing issues with your item(s), please email email@example.com with as much details as possible. Please include the order number, description of the issue, and photos of the item(s), including the defective area. We aim to respond within 24 hours to every contact and warranty times vary per manufacturer.
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